Gem State Gold And Silver Review

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Gem State Gold and Silver is a precious metals dealership based in Boise, Idaho. The company has been run by owner Marvin Tanner for more than 31 years. Though it's difficult to find many reviews online, there are a handful of mixed responses to the company on Yelp from local clients.

What exactly do they offer? Are they the best choice if you want to purchase precious metals online? And what should you know before you get started?

  • Product Type: Precious Metals
  • Owner: Marvin and Yvonne Tanner
  • Rating: 3.0/5

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About Gem State Gold and Silver

Gem State Gold And Silver Review

Gem State Gold and Silver is a company that has been in the precious metals industry for more than 30 years, at least according to the BBB. While most of their clientele is local, they do appear to have online services.

With that said, their website is not necessarily the best designed. It has a dense amount of text telling customers about their new retail location. A lot of the text has grammatical errors or is written in all capslock.

You can sell scrap jewelry and placer gold to the company. They also offer testing services, so if you want to find out whether your items are the real deal, you can.

Spectrometer Services

The website states that since the end of 2020, the company has had three state-of-the-art spectrometers. These machines are used to test the authenticity of different metals. When you bring your metals in to use the authentication services, the owners can:

  • Analyze multiple kinds of metals, elements, rocks, liquids, and powders.
  • Analyze the quality and authenticity of precious metals jewelry to give you a price estimate.
  • Analyze dental gold, including fillings and crowns that are made with rare precious metals.
  • Assess coins and bars of gold and silver to determine the purity, authenticity, and value.
  • Measure how thick the coatings and platings on different coins and bars are, so you know exactly how much of each metal there is.

Another service they provide is taking garnets and black sand out of gold jewelry. They can remove mercury from gold as well, and separate gold from sand. If you're interested in these services, it appears that you'll need to visit the local retail shop to use them.

Is Gem State Gold and Silver a Scam?

Gem State Gold And Silver Review

Gem State Gold and Silver is a legitimate business. They have been part of the precious metals industry for more than three decades, and they have an A+ rating with the Better Business Bureau. But one thing that might concern people is that they don't have a BBB accreditation.

There haven't been any complaints filed against the business through the BBB. There is one consumer review that gives them 5 stars. She said that the company owner was extremely easy to work with, answered all of her questions, and never pressured her into anything she didn't want.

She even said that once she got home, she looked up the price of her item and discovered that she had actually paid less than the spot price. Her conclusion was that she highly recommended the business to others.

It's possible that the company is simply a small business that doesn't have a large clientele. But there are a handful of reviews on Yelp, many of which are negative. The company has a 3 out of 5 star rating, indicating that people have had mixed experiences.

Yelp Complaints

Gem State Gold And Silver Review

Let's take a look at what some people had to say on Yelp.

The most recent review is a 5 star one written by the owner Marvin's wife. She said that people were leaving unfair reviews because they didn't actually understand how the precious metals industry worked. Her conclusion was that people were bullying her husband because of his good nature and willingness to give good advice without making a profit.

As for complaints, we'll focus on the one that was voted most helpful. This review is considered trustworthy by the Yelp staff, and it is extremely detailed.

The customer said that she came into the shop looking to sell her items and was given a false spectrometer reading.

When the company owner used the spectrometer to test the metal, he discovered it was copper. The customer said that he became disappointed and agitated when he'd seemed friendly previously. But she also said that because he seemed to be such an expert, she didn't challenge him.

The customer had gone into the shop with her boyfriend. She told him that she was sorry to find out that his items weren't worth much. The company owner then told them that they were about to be billed. He said they'd be charged $100 when the previous quote for testing the metal had been $50.

The customer asked why the price had been raised, since there was a clear sign saying that customers could have three readings done for $50. She said that his response didn't make any sense, and that he kept pointing to a smaller sign with much smaller print.

Neither the customer nor her boyfriend had enough money to pay the bill. The boyfriend offered to give the owner $60, and he agreed. There was never any solid explanation for why the price was suddenly double what they'd been quoted.

Pros & Cons of Gem State Gold And Silver

Pros

  • Small business operated by one man.
  • Has been around for more than 30 years.
  • Largely local clientele with some good reviews.

Cons

  • Several poor reviews about the owner's attitude.
  • Some confusing reviews about being overcharged after originally receiving a clear price quote.

Final Thoughts

Gem State Gold and Silver is one of the rare precious metals businesses that has been around for more than three decades. It is run by a man who's kept the small business going for years. That's admirable, and there are several five star reviews on various websites.

But there are also some very puzzling complaints. For example, one customer said that she was charged double the original price quote for a metal test. When she tried to ask why, the owner wouldn't give her an answer. Several other complaints about the owner's conduct have been posted on Yelp.

The owner's wife responded to the complaints to say that her husband has integrity and cares about making sure people get the right advice about their investments. But that doesn't really explain the strange complaint about overcharging.

In addition, there are some more mundane things that make this a less ideal company to invest with. Most of the business appears to be local, as evidenced by the Yelp reviews. It doesn't seem like the business is focused much on their online shop, even if they do have products available for sale.

If you want to invest in precious metals online, it might be better to work with a company that has a better established internet base. Whether you work with a big nationwide dealer or a small business, you want to make sure that they understand how to navigate the online environment.

Overall, we believe that there is a better option when it comes to your investment.

The above company is our top recommendation after doing extensive research. Feel free to keep doing your own research, or you can visit Gem State Gold And Silver below!

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